Chromebook Will Not Power On

Hibernation

Sometimes, Chromebooks go into hibernation mode without us telling them to.  When it is in hibernation, it will not power on or charge.  To bring it out of hibernation, follow these two steps:
1.     Plug your charger into the Chromebook.
2.     Do a hard reset, which is pressing the refresh button and the power button at the same time.  
If this worked, your Chromebook's power light near the charging port will light up, and the screen will boot up within a few seconds.
If this did not work, you probably have a much more serious issue and will need to request assistance.

Charging Light Blinks Orange

If your Chromebook is not powering on, plug in your charger.

If the charging light near the charging port blinks orange, you have a battery error, and your battery possibly needs to be replaced.  Please refer to Step 2 on the Student Tech Help Desk homepage to request assistance.
If the charging light near the charging port does not light up at all, this usually indicates an issue with the motherboard.  Please refer to Step 2 on the Student Help Desk homepage to request assistance.  For this particular situation, we will ask that you bring your charger with you in case the charger is no longer working.

Chromebook Randomly Shuts Down While Using It

Unfortunately, there is no troubleshooting steps that you can try with this particular issue. Please refer to Step 2 on the Student Help Desk homepage to request assistance.   

Chromebook Powers Off Once Charger is Unplugged

This is a strong indicator that the battery is no longer holding a charge.  Please refer to Step 2 on the Student Tech Help Desk homepage to request a repair.